Collection and Use of Personal Information
You can visit this website without revealing any personal information. However, we need certain personal information if you wish to purchase our products, register for an account, receive newsletters & fundraising information, or use certain other services.
Where required, this information may include your personal contact information and/or your company contact information as well as payment details. We will use this information to reply to your enquiries, to provide you with requested products and services, to set up your member’s account, and to contact you regarding new products and services.
Fundraising is very important for FRBC. We can only continue to deliver opportunities to young people with philanthropic support and we continue this tradition of giving through our fundraising campaigns which provide additional opportunities to young people throughout Hammersmith and Fulham and beyond.
We want to keep you informed about our fundraising in the most appropriate and cost effective ways. To help us do this we may carry out analysis and segmentation of the information we hold and add publicly available information. This may include wealth screening. We undertake due diligence for potential donors. These processes help us to better understand your interests, preferences and the type and level of donation you may be interested in giving. This allows us to make appropriate requests to our supporters, helping us raise more money, more cost effectively, and more respectfully than we otherwise could.
Our fundraising campaigns are managed in-house by permanent FRBC staff and may include direct mail (both postal and electronic), social media, telephone and face-to-face visits. All of our staff and volunteer are well trained and are taught to respond sensitively and appropriately to anyone who may appear vulnerable. We are proud that none of our staff are paid commission on donations they raise.
We do not use external fundraising agencies or external professional fundraisers to ask for donations on our behalf.
We are very grateful for the support of our donors and we like to publish their names on our website to recognise their support and to encourage others to donate. If you donate to FRBC and do not wish your donation to be publicly recognised, you can choose to donate anonymously. This means we will record your donation on our systems, but will not publicly acknowledge or publish your name on our website or other stewardship materials both online and in written publications. We like to publish case studies online and in our print materials, and will always ask for permission from people involved in the case stories before publication.
Collection and Use of Non-Personal Information
Our website automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested.
We may use this information to customise the advertising and content you see and to fulfil your requests for certain products and services. However, we do not connect this non-personal data to any personal information collected from you.
We may also allow third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Again, these cookies are not connected to any personal information. Third party cookie usage is subject to their own privacy policies, and we assume no responsibility or liability for this usage. We also use third party companies to help us handle any payments made through our website or via links we may send you and have Data Processing Agreements in place with them or EU approved model clauses where transfer is taking place outside of the EEA.
Your rights as an individual
Under the GDPR, individuals have the following rights:
The right to access –this means that individuals have the right to request access to their personal data and to ask how their data is used by the company after it has been gathered. The company must provide a copy of the personal data, free of charge and in electronic format if requested.
The right to be forgotten – if consumers are no longer customers, or if they withdraw their consent from a company to use their personal data, then they have the right to have their data deleted.
The right to data portability – Individuals have a right to transfer their data from one service provider to another. And it must happen in a commonly used and machine readable format.
The right to be informed – this covers any gathering of data by companies, and individuals must be informed before data is gathered. Consumers have to opt in for their data to be gathered, and consent must be freely given rather than implied.
The right to have information corrected – this ensures that individuals can have their data updated if it is out of date or incomplete or incorrect.
The right to restrict processing – Individuals can request that their data is not used for processing. Their record can remain in place, but not be used.
The right to object – this includes the right of individuals to stop the processing of their data for direct marketing. There are no exemptions to this rule, and any processing must stop as soon as the request is received. In addition, this right must be made clear to individuals at the very start of any communication.
The right to be notified – If there has been a data breach which compromises an individual’s personal data, the individual has a right to be informed within 72 hours of first having become aware of the breach.
The right to withdraw consent at any time - If you have provided personal information on this website and no longer consent to its use or disclosure as outlined herein, please contact us.
Information Sharing and Disclosure
This website uses Google Analytics to track and analyse website visits and usage. Google Analytics uses a unique User ID when a user is authenticated and logged in.
On our behalf, Google Analytics tracks users flow, location by country, language, browser and operating system, internet service provider and devices used to access this website.
We track this information to improve our service to our users.
We will not upload any data that allows Google to personally identify an individual (such as name, email address, or any similar data), or data that permanently identifies a particular device (e.g. IP address).
To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.
If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information on this website. If you have provided personal information on this website and no longer consent to its use or disclosure as outlined herein, please contact us.
Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your information is protected for your privacy and security. In certain areas of our websites, as identified on the site, we use industry-standard SSL-encryption to protect data transmissions.
We also safeguard your personal information from unauthorised access, through access control procedures, network firewalls and physical security measures.
Further, we retain your personal information only as long as necessary to fulfil the purposes identified above or as required by law.
To make this site work properly, we sometimes place small data files called cookies on your device.
What are cookies and how do we use them?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
You can delete or block these cookies, but if you do that some features of this site may not work as intended.
These cookies are not used for any purpose other than those described here.
We may at any time, without notice to you and in our sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of this website after any such amendments signifies your acceptance thereof.